Support
Support for Shakamize Document Approval and Audit Trail for Confluence is handled directly by Shakamize Ltd, by the people who build the app. It does not go through a general enquiry queue.
Email support
The support channel for this app.
We aim to acknowledge every request within one business day, and to give a substantive answer or a plan within three business days. Business days are Sunday to Thursday, Israel time.
This address is the whole support channel, by choice. There is no ticket portal to register for, no separate account, and no queue in front of the people who wrote the code. If you are looking for a support ticketing URL for this app, this page is it.
What to include
- Your Atlassian site URL, so we can identify the installation.
- The page or document affected, and the approval state you expected versus the one you saw.
- The Confluence role of the user affected: site admin, space admin, author, approver or reader.
- The time the problem occurred, with the timezone.
- For a verification failure, the verification output as exported, unedited.
We do not need the body of a controlled document in order to investigate an approval or audit trail problem. Send identifiers and states, not the content itself.
Security reports
Report suspected security issues to the same address, with SECURITY in the subject line. Please give us a reasonable window to respond before disclosing publicly.
Privacy and data requests
How this app handles data, and how to make a data subject request including erasure, is set out in the privacy policy.